Questions?  We are here to help.  In the event that a technical problem, or any Flybuy related question comes up, reach out to the following resources:

Flybuy Support Team:

Our amazing support team can assist with questions regarding site dashboards, settings or anything Flybuy related and if needed, can funnel the question(s) to the appropriate people

• Support Number: (833) 654-0066
• Support Email: pickup-support@flybuy.com
   

Flybuy Customer Success Manager: 

Also in the event of any site questions or larger questions/issues, reach out to your dedicated customer success manager or send and email to the customer success email and the assigned team member will get back to you

• Customer Success: customersuccess@flybuy.com 

Flybuy Status Page: 

The Flybuy Status page can be subscribed to for alerts around system status and planned maintenance events.  Any degradation of service will be communicated via this page, with follow up communication, details and impact coming to you via the Flybuy Customer Success Manager.  Here are the types of incidents monitored and reported on via the Flybuy status page:

• Staff are not able to interact with the Flybuy Staff App/Desktop Dashboard to interact with or receive order updates
• Curbside end users are not able to interact with Flybuy to send customer state updates to the store
• Admin users of the Flybuy Merchant Portal are unable to access the platform, perform updates, etc.