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Maureen Powell
maureen@flybuy.com
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Flybuy App and Web Flow FAQ
Published January 6th, 2022 by Maureen Powell
How will a staff member know if the customer is using Flybuy or not? If the staff did not receive a notification on the dashboard (i.e, a "nearby", "arrived" or "waiting" notification), the customer either did not engage with Flybuy and will have to call upon arrival or use a non-Flybuy way to let staff know they've arrived, OR the customer can manu
Olo Rails vs. Olo Dispatch
Published February 3rd, 2022 by Maureen Powell
Olo Rails What is Rails? Rails is a unified program that enables digital orders from third-party marketplaces and other external ordering sources to be transmitted directly to restaurants where Rails has been set up What information does Flybuy Receive? We receive one Order Placed and one Order Closed/ Order Cancelled event for all orders A pickup
Flybuy Customer Flows
Published November 29th, 2021 by Maureen Powell
Flybuy App: The Flybuy App is available for download in the App Store and the Google Play Store The Pros of the Flybuy App: More consistent location updates, even if the customer has the Flybuy app in the background of their device, we can still receive location updates from them Push Notifications: These are only available when using the app, so a
Help Resources
Published January 5th, 2022 by Maureen Powell
Questions? We are here to help. In the event that a technical problem, or any Flybuy related question comes up, reach out to the following resources: Flybuy Support Team: Our amazing support team can assist with questions regarding site dashboards, settings or anything Flybuy related and if needed, can funnel the question(s) to the appropriate peo
Flybuy Pickup 101
Published November 29th, 2021 by Maureen Powell
Our predictive location technology enables stores to provide a seamless pickup experience for customers while removing friction for staff. Curbside Pickup In-Store Pickup Delivery Driver Pickup How it works : Flybuy Pickup sends predictive arrival notifications, removes friction for the customer, and improves internal staff operations. Customer E
Updating Olo Checkout Language
Published January 5th, 2022 by Maureen Powell
The checkout flow language and instructions in the conformation email can be updated across all sites or site by site: Go to the Olo Dashboard >> Brand >> Brand Setting >> Messages >> Edit "Curbside Pickup" >> Message to create "Custom" Message
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