How will a staff member know if the customer is using Flybuy or not?

If the staff did not receive a notification on the dashboard (i.e, a "nearby", "arrived" or "waiting" notification), the customer either did not engage with Flybuy and will have to call upon arrival or use a non-Flybuy way to let staff know they've arrived, OR the customer can manually tap that they've arrived in Flybuy.  If a customer does not engage with Flybuy before their arrival or at all, this is a good opportunity to ask the customer why they never engaged with Flybuy and explain the benefits to them.

Do customers have to share location?

No, customer are not required to share location.  We recommend the "Only while in use" option in the App.

If a customer doesn't share location, how does this affect the store?

The store's dashboard will not receive a "nearby" status update or an "arrived" notification for the customer.  They will only receive location updates for the customer if they agree to location sharing permissions or manually tap "I've Arrived" to let staff know they are on site. 

If a customer shared location, how does Flybuy use their location data?

Flybuy will only use location date for the duration of the customer's active order.  Once the order is marked complete on the dashboard, active locations sharing is disabled.

What events can stop a customer from sharing their location?

• If a customer is going through the Web Flow of Flybuy and chooses to now download the app, Flybuy will receive location updates ONLY if the customer keeps the web page open in the foreground of their mobile device.  If the customer closes the browser or moves it to the background, Flybuy will no longer receive location updates.
• If a customer completely terminate the app, Flybuy will no longer receive location updates.  if the customer opens the app back up, location updates will begin again.

What is the value of sharing location with the store?

Location sharing alerts the store that customers are on their way.  This allows the store to prepare orders in advance and dramatically reduce the wait time.  Customers should be aware that location-sharing is only active while they are en route to the store to when it is completed.

Are customers required to share vehicle information?

No, customers are not required to share vehicle information although doing so will make it easier for the staff member to locate the customer in the parking lot.