Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
  • Home
  • Flybuy Pickup
  • Flybuy Pickup 101

Flybuy App and Web Flow FAQ

Written by Maureen Powell

Updated at April 13th, 2022

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Flybuy Pickup
    Flybuy Staff Dashboard Flybuy Reporting Help Resources Flybuy Pickup 101 Olo + Flybuy Pickup Flybuy Notify
  • Flybuy Tableside
    FAQ Troubleshooting & Support
  • Radbeacon
    RadBeacon Dot RadBeacon USB RadBeacon X4 RadBeacon Config App Google Nearby Additional Software Sales, Shipping, & Return Policies FAQ
+ More

How will a staff member know if the customer is using Flybuy or not?

If the staff did not receive a notification on the dashboard (i.e, a "nearby", "arrived" or "waiting" notification), the customer either did not engage with Flybuy and will have to call upon arrival or use a non-Flybuy way to let staff know they've arrived, OR the customer can manually tap that they've arrived in Flybuy.  If a customer does not engage with Flybuy before their arrival or at all, this is a good opportunity to ask the customer why they never engaged with Flybuy and explain the benefits to them.

Do customers have to share location?

No, customer are not required to share location.  We recommend the "Only while in use" option in the App.

If a customer doesn't share location, how does this affect the store?

The store's dashboard will not receive a "nearby" status update or an "arrived" notification for the customer.  They will only receive location updates for the customer if they agree to location sharing permissions or manually tap "I've Arrived" to let staff know they are on site. 

If a customer shared location, how does Flybuy use their location data?

Flybuy will only use location date for the duration of the customer's active order.  Once the order is marked complete on the dashboard, active locations sharing is disabled.

What events can stop a customer from sharing their location?

  • If a customer is going through the Web Flow of Flybuy and chooses to now download the app, Flybuy will receive location updates ONLY if the customer keeps the web page open in the foreground of their mobile device.  If the customer closes the browser or moves it to the background, Flybuy will no longer receive location updates.
  • If a customer completely terminate the app, Flybuy will no longer receive location updates.  if the customer opens the app back up, location updates will begin again.

What is the value of sharing location with the store?

Location sharing alerts the store that customers are on their way.  This allows the store to prepare orders in advance and dramatically reduce the wait time.  Customers should be aware that location-sharing is only active while they are en route to the store to when it is completed.

Are customers required to share vehicle information?

No, customers are not required to share vehicle information although doing so will make it easier for the staff member to locate the customer in the parking lot.

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Flybuy Pickup Onboarding
  • Help Resources

Get in touch.

Learn more about Flybuy’s location based platform.

  • This field is for validation purposes and should be left unchanged.

Our Store

Radius Networks offers a wide range of hardware, software and proximity services designed to enable hyper-proximity, micro-location engagement capabilities and analytics in today’s leading mobile apps, products and technologies.

Shop
  • About Us
  • Support
  • Resources
  • Contact Us
  • Terms of Service
  • Privacy Policy
Menu
  • About Us
  • Support
  • Resources
  • Contact Us
  • Terms of Service
  • Privacy Policy
  • Careers
  • Blog
  • News Coverage
  • Press
  • Info Hub
Menu
  • Careers
  • Blog
  • News Coverage
  • Press
  • Info Hub
Facebook-f
Twitter
Linkedin-in
radius networks logo

© 2021 Radius Networks, Inc. All rights reserved.

Definition by Author

0
0
Expand