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Olo Rails vs. Olo Dispatch

Written by Maureen Powell

Updated at April 13th, 2022

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Olo Rails

  • What is Rails?
    • Rails is a unified program that enables digital orders from third-party marketplaces and other external ordering sources to be transmitted directly to restaurants where Rails has been set up
  • What information does Flybuy Receive?
    • We receive one Order Placed and one Order Closed/ Order Cancelled event for all orders 
    • A pickup window is provided, but no location-based ETA is
  • Supported DSPs:
    • DoorDash
    • Uber
    • Postmates
    • Deliver Club
    • Bite Squad
    • Caviar
    • Eat Street
    • Zifty
    • Delivery.com 

Olo Dispatch

  • What is Dispatch?
    • Dispatch allowed your brand to satisfy growing customer demand for food delivery without complications of managing your own drivers or contracts with multiple delivery providers.
  • What Information does Flybuy Receive? 
    • The order is created in Flybuy via the Order Placed message from Olo
    • The second update will tell us who the DSP is and give us the first ETA
    • The customer state will update to En Route or Nearby depending on time before ETA
    • We often get one more update to the ETA before pickup
    • Once the pickup has occurred, the update messages will have a status of Delivery in Progress
    • Flybuy marks the order as complete when we receive the first Delivery in Progress message
    • The order does not need to be manually completed on the dashboard
  • Do not gather any driver details
  • Supported DSPs:
    • DoorDash
    • Uber Eats
    • OnFleet

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