Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
  • Home
  • Radbeacon
  • Google Nearby

Error Message - "Bluetooth is not turned on or unsupported"

Written by Daniel Stone

Updated at February 17th, 2022

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Flybuy Pickup
    Flybuy Staff Dashboard Flybuy Reporting Help Resources Flybuy Pickup 101 Olo + Flybuy Pickup Flybuy Notify
  • Flybuy Tableside
    FAQ Troubleshooting & Support
  • Radbeacon
    RadBeacon Dot RadBeacon USB RadBeacon X4 RadBeacon Config App Google Nearby Additional Software Sales, Shipping, & Return Policies FAQ
+ More

The most likely cause of the problem you are experiencing is that your hardware does not provide Bluetooth 4.0 support. The information you've provided appears the chipset is using BT 3.0. The best way to verify this is to do the following: 

  1. Under the Apple menu select About This Mac > More Info > System Report > Bluetooth
  2. In the listing about your Bluetooth hardware, you will see an entry labeled LMP Version
  3. If the value displayed is 0x6, then you have Bluetooth 4.0 support
  4. If the value displayed is something less, like 0x4, then you don't have Bluetooth 4.0 support and will need to use an external Bluetooth device

If you need to use an external device see How do I use an External USB Bluetooth Module?

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • IMPORTANT: Google is discontinuing their google nearby platform
  • Background Information
  • Confirming Your Notification(s)
  • Director Notifications FAQ

Get in touch.

Learn more about Flybuy’s location based platform.

  • This field is for validation purposes and should be left unchanged.

Our Store

Radius Networks offers a wide range of hardware, software and proximity services designed to enable hyper-proximity, micro-location engagement capabilities and analytics in today’s leading mobile apps, products and technologies.

Shop
  • About Us
  • Support
  • Resources
  • Contact Us
  • Terms of Service
  • Privacy Policy
Menu
  • About Us
  • Support
  • Resources
  • Contact Us
  • Terms of Service
  • Privacy Policy
  • Careers
  • Blog
  • News Coverage
  • Press
  • Info Hub
Menu
  • Careers
  • Blog
  • News Coverage
  • Press
  • Info Hub
Facebook-f
Twitter
Linkedin-in
radius networks logo

© 2021 Radius Networks, Inc. All rights reserved.

Definition by Author

0
0
Expand